Welcome to XBPrints!
We are delighted to serve you and aim to provide you with the best shopping experience. Our shipping policy is designed to ensure transparency, clarity, and convenience for our customers. We offer shipping services for customers in both Vietnam and the United States.
Warehouse Addresses
- Vietnam Warehouse: 16 An Duong Vuong, Truong Thi, Vinh, Nghệ An 43000, Vietnam
- US Warehouse: 234 Waterstone Park Cir, Hillsborough, NC 27278, US
Order Processing Time
We process all orders within 1-3 business days. The processing time may vary for pre-ordered or special products.
- Order Cutoff Time: 6:00 PM (GMT-07:00 Mountain Standard Time)
- Order Handling Time: 1-3 Days (Monday – Friday)
Shipping Time
- For customers in Vietnam: 1-3 business days from the date of order completion. (Monday – Friday)
- For customers in the United States: 5-6 business days from the date of order completion. (Monday – Friday)
Shipping Costs
- United States: Flat shipping $7.99 – Free shipping on orders over $48
- Vietnam: $1.95
Order Tracking
Once your order has been handed over to the shipping carrier, we will send you a confirmation email with a tracking number. You can use this number to track the status and location of your order on the carrier’s website.
Common Shipping Issues
Changing the delivery address
We accept requests to change the delivery address within 12 hours of placing the order. After this period, we cannot guarantee the change.
Delivery delays
Unforeseen circumstances such as bad weather, natural disasters, health issues, or traffic congestion may affect delivery times.
Contact
For any questions regarding our shipping policy, please contact us at:
- Email: [email protected]
- Phone: (580) 920-2604