Welcome to XBPrints!

We strive to ensure your satisfaction with every purchase at our store. However, if you’re not satisfied with your order for any reason, we offer an exchange and refund policy with specific requirements. Please refer to the details below:

 If you are offered a refund/ Return or a replacement order, there will be no need to return the received item.

  1. Item received is defective, damaged, broken, or does not work properly.
  2. Item received is different from the description or the product customization information.
  3. Incorrect or mismatched size.
  4. Lost or missing items.

Exchange Policy

We are pleased to accommodate your request if you would like to exchange your item for a different size, color, or style. To be eligible for an exchange, the item must be unused, in its original condition, and with all tags attached. You have 14 days from the date of receipt to initiate the exchange process.

Refund Rejection Conditions

We reserve the right to refuse refund requests in the following cases:

  • The item shows signs of damage, or wear, or is not in its original condition.
  • The product is returned without its original tags or packaging intact.
  • The return request is submitted after the designated return period has expired.
  • The item was purchased during a clearance or promotional event and was marked as final sale or non-returnable.

Return Policy

To start a return or exchange, please follow these steps:

  • Within 14 days of receiving your order, email [email protected] to our customer support team. Please provide your order number, the reason for the return or exchange, and any other pertinent information.
  • You will receive shipping instructions and a return authorization number from our team.
  • Securely pack the item in its original packaging, including all tags and accessories.
  • Mail the item back to us at the following address:
    • US Warehouse: 234 Waterstone Park Cir, Hillsborough, NC 27278, US
    • Business Address: 16 An Duong Vuong, Truong Thi, Vinh, Nghệ An 43000, Vietnam
  • Upon receiving your return, our team will inspect the item to ensure it meets the return requirements. If approved, your exchange or refund will be processed accordingly.

Refund Method

Refunds will be processed through the original payment method used at the time of purchase. Please note that it may take three to four business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions or need further assistance with our return and refund policy, please do not hesitate to contact us via email at [email protected]. We are always here to assist you!

Thank you for choosing XBPrints. Your satisfaction is our top priority, and we appreciate your support and trust.